Network Operations Center (NOC) Technician

NOC Technician (3rd Shift) Location: Harrisburg, Pennsylvania Reports to: NOC Manager Role: The Network Operations Center (NOC) Technician is responsible for 24×7 operational monitoring, first-line troubleshooting, and incident coordination across Limitless Mobile’s mobile core, Radio Access Network (RAN), and interconnect infrastructure. The role focuses on service assurance, fault detection, and rapid escalation, ensuring issues are identified and resolved before customer impact occurs, with deeper engineering tasks escalated to the appropriate teams. The role involves direct interaction with wholesale customers, providing operational support and participating in structured incident management communications. This position is intended for recent graduates or candidates with initial experience in a wireless carrier or Mobile Network Operator (MNO) environment who are motivated to grow their technical and operational expertise within the telecommunications industry. Responsibilities: • Network Monitoring: o Communicate effectively with internal and external resources, as well as customers during incident resolution to keep everyone updated on resolution strategy and status. o Ensure high quality service delivery globally through monitoring and managing Limitless Mobile’s network infrastructure (e.g. mobile core and RAN) as well as external partners. o Track network Key Performance Indicators (KPI) to proactively identify and address potential issues before they become service-impacting. o Report on network KPIs to internal stakeholders and approved external wholesale partners (e.g., MVNOs, roaming partners, enterprise customers) as required. o Perform scheduled daily health checks on call processing, signaling, and data services to verify correct operation of all network elements and document results in accordance with NOC procedures. o Support new customer and network component deployments by ensuring appropriate monitoring, alerting, and operational readiness processes are in place prior to service launch. o Work with Engineering teams to assist in device and service troubleshooting for 3G/4G/5G data and voice services (including VoLTE and VoNR), using controlled lab environments and test cells as directed. o Participate in on-call rotations and shifts, including nights, weekends, and holidays. o Assist Engineering by providing operational data and observations to support capacity planning and network dimensioning activities. • Support and Incident Management: o Act as the primary operational contact for wholesale customers during incidents, coordinating escalation to Engineering, Vendors, or Partners as required. o Drive incident resolution through structured analysis and troubleshooting. o Contribute to post-incident Root Cause Analysis (RCA) documentation in collaboration with Engineering and Operations leadership. o Support continuous improvements in incident response and resolution times. • Skills Development: o Actively pursue skills development through on-the-job training and company-supported certification programs (e.g., CCNA, CompTIA Linux+) to enable progression into senior NOC, Engineering, or operations roles within Limitless Mobile. Requirements: • Associate Degree in Computer Science, Engineering, or Telecommunications or two years of experience in the telecommunications industry in a technical role. • High-level understanding of wireless networking concepts (e.g., GSM, LTE, VoLTE, VoNR). • Basic knowledge of Cisco, Juniper, and Extreme Networks. • Existing CCNA certification is a plus. • Familiarity with SNMP-based NMS, Wireshark, and CACTI is a plus. • Proficiency with Linux, MS Office 365 and Windows server is a plus. Desired Traits: • Proactive, entrepreneurial, and results driven personality. • Strong attention to detail and ability to follow structured operational procedures in a mission-critical environment. • Strong analytical, problem-solving, and relationship management sk